Before The Engagement: Mapping Social Media For Civil Armed Services Operations

CPT David L. Harrell
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Today’s USA Army operates inwards a networked asymmetric Earth undreamed of inwards the early on years of combating insurgency groups. According to Twitter, 500 1000000 tweets are posted each day. YouTube reports that over i billion hours of videos are watched daily. In this rapidly evolving, saturated social media environment, a revolutionary with picayune to a greater extent than than an easily available meshing connexion tin tap communications intertwined with billions of people together with get cultural upheaval together with alter centuries-old dogma. Through extensive social media use, groups revolt, leadership falls, together with countries change. Civil Affairs equally a branch needs to hold to evolve within the civil surroundings past times formally adding a social media analysis component to its extensive repertoire, critical to maintaining a to a greater extent than consummate agreement of electrical flow culture. This tin hold out accomplished past times examining historical examples of social media influence, exploring CIM expansion within futurity civil environments, together with making updates together with changes to Civil Affairs doctrine utilizing a DOTMLPF-P review. 


Strong grouping opinions or opposition toward governing parties, religious factions, together with international armed forces presence oft fizzle out within of a local tea store fearful of discovery. Now these voices together with threats travel international news, stir the masses, together with start changing the world. These types of threats volition hold out fully developed within the futurity operating environment, inwards which Civil Affairs is already preparing to fight. Focus on how novel together with creative alliances could evolve out of social media networks has fifty-fifty been identified past times the branch equally a topic of word inwards an upcoming draft white newspaper focused on Civil Affairs Operations inwards the close together with far future. Networked groups, mayhap non all the same committed to action, instantly operate inwards a disassociated mode similar to the horizontal hierarchy of recent jihadi groups, where ideology discussed advertizement nauseam online bird the heart of indoctrination together with training. While the usage of social media increases, providing insight into the cultural together with civil upheavals of an expanse inwards conflict, our agreement of these social expressions together with their effects on our operations are non fully integrated into our Civil Affairs units designed to hold out the land of study affair experts of the civil environment. 

Recent examples of the meshing used equally a focused tool, specifically social media, withdraw hold been far ranged inwards the terminal few years. The Russian invasion of Crimea inwards 2014 was supported past times the utilisation of Twitter together with Facebook armies, moving inwards conjunction with a province armed forces that has recognized social media equally a warfare tool to the betoken of including it inwards their novel asymmetric strategy.

The Chief of Staff of the Russian Federation, General Valery Gerasimov, recognized the demand for command of the information infinite equally component of his “new generation warfare,” labeled the Gerasimov Doctrine past times western observers (Murphy 2016). Gerasimov wrote inwards the Military-Industrial Kurier inwards 2013 that “…the real rules of state of war withdraw hold changed. The role of the nonmilitary agency of achieving political together with strategic goals has grown, and, inwards many cases, they withdraw hold exceeded the mightiness of forcefulness of weapons inwards their effectiveness…” (Mckew 2017). The USA Intelligence Community has identified recent targets of this information say-so strategy aimed at the 2016 U.S. election, playing a role non all the same fully understood. Strategic examples are non the solely type encountered. Tactical examples of social media warfare encountered past times U.S. armed forces forces engaged inwards the Middle East together with Africa be equally well. According a 2014 BBC article, Al-Shabab’s well-designed social media crusade demonstrates a sophisticated agreement of social media inwards its recruiting (Hodge 2014). 

Social media is no longer a novel together with untested medium of state of war but is rapidly becoming a pillar inwards which insurgency groups, revolutions, or anti-government movements are built on. 

With the combined capabilities of the Department of Defense with the intelligence community, almost of a targeted area’s threats together with capabilities tin hold out rooted out, specially with then much of the communication of the modern Earth occurring on the ever-present internet. But fifty-fifty with the incredible abilities of the intelligence community, the typical analyst oft sits far away from this studied environment, seeing actions together with motion through raw information on a screen. With intelligence solely filling component of the mutual operational painting exhibit for the armed forces commander, Civil Affairs tin measuring inwards together with render to a greater extent than consummate analysis of the futurity operating surroundings earlier the conflict erupts together with i time deployed collect Earth based civil information to verify together with update this collection. This is already a component of the Civil Affairs branch, but its capabilities during the planning together with pre-execution stage of operations tin hold out enhanced with an increased focus on social media analysis with an update to our doctrine. 

Civil Affairs’ greatest tool together with contribution to gaining an accurate agreement of the civil surroundings is the civil engagement. H5N1 critical slice of civil engagement is when the Soldier is able to utilize his targeted interactions together with focus on the gaps inwards known information to decipher the civil surroundings together with its effects on armed forces operations. While the engagement at the lowest bird of a club allows for the contouring of engagement at governing levels, fourth dimension together with access are the requirements for such engagement with the civilian populace. While prepping for entry into an expanse is non novel inwards whatever way, with CA Soldiers expected to hold out land of study affair experts inwards their expanse of responsibility, an additional bird of preparation tin aid with making the Soldier much to a greater extent than cognizant of the social media strata that occupies much of the people together with events land of the ASCOPE model. Such focus, spell never replacing or subverting the myriad of information gathered from traditional civil engagements, would add together some other bird of understanding. 

Similar to intelligence, these requirements of fourth dimension together with access are constantly beingness minimized with the advent of novel applied scientific discipline together with tactics, commonly inwards reply to an emerging threat. With changes, CA volition hold to hold out at the forefront of the agreement of the intricate Earth nosotros bear armed forces operations in. For this to occur, CA must withdraw hold additional steps to create an informational preparation of the battlefield with increased focus on social media collection together with analysis. 
Civil Information Management (CIM) has principally together with doctrinally been responsible for the collection, collation, processing, analysis together with evaluation, production together with dissemination of information carefully gained past times Civil Affairs units. Utilizing the CIM jail cellular telephone equally a fusion center, information gaps inwards the civil surroundings essential to the mightiness of the Commander to brand an educated together with well-informed determination tin hold out speedily identified together with missions tin hold out created to fill upwardly these gaps. But with the CIM construction already inwards place, to a greater extent than tin hold out done inwards the realms of integrating social media analysis into the collection process. This tin hold out readily done past times integrating electrical flow U.S. Army doctrine, borrowed from the intelligence Earth together with applied to targeted groups of all types including social network communities.

An instance of integrating additional capabilities into the CIM from sis branches tin hold out taken from FM 2-0, Intelligence. More specifically, the intelligence trouble of Providing Tactical Intelligence Overwatch, a trouble focused on creating a shared network which extracts information from multiple sources together with makes it readily available to the maneuver unit. This trouble is applicable to social media analysis with the creation of a computer programme or dedicated resources to creating a “social media monitor” within the collection capacity of the CIM jail cellular telephone allowing for near-real fourth dimension monitoring. Situational awareness of social media together with topical monitoring of this aspect of the civil surroundings has been independently implemented at multiple CA organizational levels but electrical flow CIM together with Joint CIM doctrine does non formalize its utilisation inwards this capacity. Additional electrical flow articulation guidance exists to atomic number 82 the adjacent measuring afterwards the identification of the network.

Commander’s Handbook for Attack the Network, a Joint publication that focuses on the degradation of networks from an offensive standpoint, also applies to a Civil Affairs perspective. While Attack the Network focuses on identifying nodes together with fundamental persons within a network, the same targeting procedure applies to social media, which is only some other network with nodes together with fundamental persons equally well. Through the evolution of an informational preparation of the battlefield system, the processes already inwards seat through the armed forces intelligence community together with the network laid on doctrine tin hold out utilized to create upwardly one's heed centers of gravity (COG) of the social media strata. Once COGs are identified within an applicable environment, civil-military operations could hold out purposed towards affecting them inwards line with the commander’s objectives. 

Enhancing the deployable units’ CIM Cells grooming together with mightiness to bear in-depth social network analysis would add together a layer of agreement to a readily available representation of a civil populace’s concerns together with thoughts. Utilizing these tools inwards a geo-centric mode within a population middle inwards a potential expanse of operations spell monitoring the population’s online presence tin render incredible advantage. Everything from close existent fourth dimension lawsuit monitoring to correlating population against number of online persons to jurist depth of penetration of network messaging. In add-on to keeping the Commander upwardly to date, monitoring is a agency for capturing references to U.S. presence together with projects, giving the Commander an agreement of people’s opinions towards our presence together with activities. News oft breaks on Twitter earlier traditional media outlets. This application of analysis to create upwardly one's heed the patterns of events occurring within an expanse shell the London law inwards identifying possible futurity conflict developments inwards 2011, according to a study past times Cardiff University (Deahl 2017). 


Figure 1. Critical Periods of CIM Engagement

The delineation betwixt intelligence gathering together with collection of civil information is e'er sparse but bright. If the collection is utilized for a ameliorate agreement of the civil surroundings together with non offensive targeting, it remains an wages to part mutual methodology. 

Social networks operate within a parameter similar to whatever other grouping inwards existent life. Those who part an view volition tend to congregate online into grouping think. According to interrogation past times Gnip, an analytics theatre who conducted interrogation during the 2012 Israeli -Palestinian conflict, out of the 11.5 1000000 tweets reviewed, solely 10% of the word was amid people identifying with reverse sides of the conflict (Brooking & Singer 2016). People, inwards general, tend to engage inwards circles of people who experience equally they practise on topics. With the anonymity easily obtained on the internet, people experience at liberty to self-identify with whatever together with whomever they want, allowing for a liberty of aspect oft non found with the societal constraints of offline life. Social media analysis of these expressions is a large manufacture exterior of the military, integrated into everything from business organisation marketing to election monitoring with teams dedicated to knowing how best to hand their potential customers or voters. Further evolution of the land is non required for the purposes of the Civil Affairs unit of measurement equally the ready-made tools together with interrogation tin hold out used to create the information sets required for the operational agreement of a potential together with actual expanse of operations. 

Spheres of interconnectivity be within the civil environment, together with at its heart the social media network is closely modeled afterwards these physical communities that previously mentioned intelligence together with business organisation network analysis tools are applicable to. This similarity is both past times blueprint together with inherent inwards the pack mentality of groups of people. In fact, when Facebook founder Mark Zuckerberg explained his creation inwards 2005, he spoke to his destination of having Facebook non create an online community but reverberate our electrical flow one. 

Facebook is currently the number i online social media presence inwards the Earth with over 2 billion members (Fiegerman 2017). Unlike the intelligence component of network analysis, inwards which linking fundamental persons to associates allows for target development, analysis of the nodes within a social media network tin demonstrate strength of grouping emotional resonance towards an lawsuit or presence. Number of connections betwixt the associated nodes would demonstrate involvement or feelings. For example, when preparing for civil armed forces operations inwards a region, the proposed social media analysis functions of the CA unit of measurement tin create a production inclusive of: 

• Number of civilians within the AO engaged with social media (to mensurate depth of potential social messaging together with capacity for alerts) 

• Most pop social media platform 

• Depth of penetration (% of users from total population) 

• Trending topics together with historical trends 

• Utilize geo-location mapping software to seat trends within surely areas 

• Network analysis demonstrating trends towards grouping opinions or grouping focus (i.e. how people experience toward a detail event, group, policy or government) 

All of these functions tin hold out completed with readily available commercial websites together with tin create an in-depth overlay of the social strata prior to having boots on the ground. In addition, CA cannot hold out afraid to combine the resources brought to the tabular array past times Intelligence, Information Operations, Psychological Operations, together with Public Affairs. All of these dissimilar branches are integral to agreement (and influencing) the civil surroundings but oft these dissimilar teams practise non part information mutual to the goodness of the group. Once a ameliorate agreement of the civil surroundings based on shared information is complete, Earth based validated reporting from the Civil Affairs civil engagements volition confirm or update the social media portion of the commander’s operating picture. 


Figure 2. Inter-connectivity of Communication Nodes

Applying a Civil Affairs lens to social media has its flaws together with chance for misunderstanding the heart presence behind online movements equally nosotros may cry back loud or aggressive activities are to a greater extent than relevant. Applying the sometime adage “the squeaky bike gets the grease” to social media outlets such equally Twitter, Instagram, Facebook, together with emerging platforms is appropriate, equally our attending bridge inwards the word of posts is fast together with fleeting. Our average attending to posts degrades over time. According to interrogation conducted past times the marketing theatre Digital Firefly, pop links on Twitter volition withdraw hold one-half of their clicks inwards the start 2.8 hours; for Facebook that fourth dimension is 3.2 hours, together with YouTube is 7.4 hours (Firefly 2013). 

For example, if a large laid on on a community or the civilian reaction to a abrupt injection of a armed forces presence within a dry reason gains plenty momentum online, people with no heart interests inwards the lawsuit volition travel aware of the issue. This exact reaction occurred with the Nigeria Chibok kidnapping turning into a social media movement. With sharing together with liking, additional momentum spins upwardly together with creates to a greater extent than “squeak.” With the typical curt trending fourth dimension of a subject, if topical analysis is conducted within the civil surroundings through the suggested social media frame, a CIM analyst may assume that this lawsuit is the predominant concern of the local public together with laid out to update their social media contributions to the ASCOPE around the event. In addition, social media, equally demonstrated before, tin hold out hijacked. Twitter together with other social media platforms are constantly besieged past times “farms,” bending online view inwards back upwardly of gaining influence (Walker 2015). This volition demand to hold out addressed within whatever CA analysis of the social media civil surroundings with actual analysis together with non exactly topical scraping. 

The world’s population volition hold to travel to a greater extent than interconnected equally globalism together with ease of access to applied scientific discipline continues to shorten the fourth dimension betwixt thoughts together with expressions of feelings posted for the Earth to commiserate with. These integral changes to how the civil surroundings is freely reflected online inwards the social media context requires updates together with changes to Civil Affairs doctrine, appropriate for integration inwards the adjacent review. 

To heighten the capabilities of Civil Affairs, the next basic tenants together with overarching updates to fundamental sections of the Civil Affairs doctrine, organization, training, material, leadership, personnel, facilities together with policy are suggested. Refinement of these changes volition require a holistic together with targeted approach past times each organisation responsible for the private DOTMLPF-P sections. 

Doctrine: Conduct a capabilities-based assessment to seat the warfighting gaps inwards our electrical flow doctrine together with approach, focused on modern social communication together with interactions. Integrate the expansive together with developing social media ingredient of the civil surroundings into the adjacent revision of the branch’s doctrine with an additional update to the CIM ATP. 

Organization: Update the CIM ingredient of the Civil Affairs unit of measurement construction to contain a department responsible for social media taskings together with coordination with intelligence, psychological operations, information operations, together with other related units. Develop interoperability with information operations together with armed forces intelligence to integrate together with refine the CIM construction with a hand dorsum capability. 

Material: Material changes together with enhancements required for a to a greater extent than consummate agreement together with utilization of the social media surroundings are already commercially available, tested, together with require picayune assay to focus their abilities for civil armed forces operations. These commercial analytical programs are currently utilized within the intelligence, law enforcement together with advertising fields together with tin hold out contoured to run across the Civil Affairs requirement.

It cannot hold out discounted that a large portion of the electrical flow together with potential conflict areas within developing together with rural areas are ones that meshing connectivity plays a role inwards establishing communications betwixt embattled groups targeted past times seemingly powerful together with influential insurgents. Combined with the encouragement wrought past times the homophilic online community, groups i time relegated to word of oral cavity tin hand a global audience. For every expanse requiring stabilization together with assistance ranging from depression intensity conflict to land assistance, an in-depth agreement of the “new” civil surroundings volition hold out required. Whether this expertise on the operational area’s human ingredient is inwards these developing areas or inwards the rapidly growing large urban cities of the future, with updates matching the growth together with alter of the online community, Civil Affairs volition hold to hold measuring with together with hold out aware of the threats of tomorrow. 

CPT David L Harrell is a Civil Affairs Officer, with deployments to East Africa together with Afghanistan. His civilian line of piece of job is within the intelligence community together with he resides inwards Washington D.C. He is currently the USARAF Civil Military Operations Center Chief inwards Vicenza, Italy.
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