Gentle Readers, if yous intend to purchase something from Amazon in addition to await through the products inwards your target category to discovery the i yous want, for the sake of your sanity ever hear the next advice:
When a production is sound, it volition receive got really few, in addition to they’ll draw of piece of job organisation themselves amongst marginalia: options the purchaser wishing he had, or something well-nigh how badly it fits his decor scheme, or the like. When a production is unsound – unreliable or otherwise guaranteed to hand yous serious problem – the one-star reviews volition locomote many, in addition to volition speak well-nigh the worst faults yous tin imagine.
I write this because I failed to pay attending to the one-star reviews of an expensive product, in addition to I’m paying for it today.
The production is a NETGEAR X4S R7800 Gigabit router amongst 2.4 GHz in addition to 5.0 GHz wireless support. When I went shopping for said router, it looked to locomote the best of what’s available inwards the consumer toll range. It had over 3200 reviews against it. More than a hundred of them are one-star reviews.
Yes, I read a few of the one-star reviews. What I didn’t create was banker's complaint the similarities amid them. They should receive got draped me inwards ruby flags:
- Unreliability
- Extremely hard configuration
- Effectively no back upward without a purchased back upward contract.
I should receive got at i time turned aside. I didn’t.
To brand a long storey short, NETGEAR managed to disable i of my routers – I receive got 2 of them – amongst a “firmware upgrade.” The affair no longer supports either speed of WiFi. I can’t acquire the affair to re-enable WiFi – in addition to believe me, I’ve tried.
Being the naive in addition to trusting form out I am, I went to the NETGEAR back upward site hoping to larn how to undo the damage, or at least, undo the firmware upgrade inwards the promise of restoring the previous functionality. No dice; non without purchasing a back upward contract. So I pulled out the meager documentation that went amongst the router. No die there, either.
I’ve spent 3 fruitless hours over this slice of...technology. I’m cook to chew girders in addition to spit rivets. What I retrieve I’m going to create is purchase around other router, this fourth dimension at a retail institution that guarantees both back upward in addition to refunds. But it most assuredly won’t locomote a NETGEAR.
It’s non only that the companionship crippled the production past times remote control. It’s non only that the documentation was unhelpful. It’s fifty-fifty that NETGEAR won’t back upward its production without a purchased back upward contract. No, there’s fifty-fifty to a greater extent than flavorful icing on this turd.
The router’s listing at Amazon will non convey whatsoever to a greater extent than reviews.
The one-star reviews ripped NETGEAR upward in addition to downwardly for pitiful back upward in addition to service. That strikes me equally the most probable argue no to a greater extent than reviews are beingness accepted. I should receive got paid to a greater extent than attention. So this plaint is what I’m left amongst – this in addition to the immediate purchase of around other router, in addition to then my dear married adult woman tin exercise her business office set-up equally she intends.
